I subscribed to HughesNet
satellite direct Internet. It was DirecWay Internet. I've had it for about a month now and it's the biggest piece of crap I've ever had since I've been on-line. Bob has been on line since the days of Commodore computers and 300 baud bulletin boards. Bob has seen the good and the bad, and Hughes satellite direct Internet service is expensive crapola. About 1 day out of 2 it goes off-line and stays off line for hours. Their "technical support" phone number gives you an endless recording recommending their on-line support web site, which you can't access since their crap Internet service is down. Every other company I've dealt with at least would talk to their customers, and some of them actually have technical support available. For example, I subscribed to Comcast cable Internet for several years. Their service only went out about once a year, and when I messed something up their technical support was always available for help. Not with HughesNet crap. So fare I've never been able to talk to a live support person, and by now she doesn't want to hear the things I would tell her about how crappy their lack of service has been. As a company, HughesNet makes AOL seem like heaven. I wish we still lived where Comcast serves. HughesNet (DirecWay) has got to be the worst company I've ever tried to deal with. They don't provide the service they promise, and they won't talk to their customers.
Does anyone have a software that will phone their number every 15 seconds? I'd love to call their "customer assistance" line a few hundred thousand times. I'm liable to pack the whole dish up and give it back to them and tell them to sue me. They have failed utterly to provide the service they promised.